If something has gone wrong with the transaction, or a buyer is not satisfied with the item,the seller might need to issue a refund/return.
Click the “Return/Refund tab. From there you will see all the return/refund request.
From Detail, seller can find out the status, request date and return reason.
Process when issuing a refund/return:
When a buyer receives the order and is not satisfied, the buyer contacts the seller and raises a refund/return with a valid reason. If seller agrees to refund/return, buyer need return the goods and seller will issue the refund or send the new replacement item.
Shipping cost will bear by seller or buyer. Subject to case refund/return.
How to reject the return request which not reasonable?