What is Gvado?

GVADO is a local set-up e-commerce marketplace in Malaysia. The company’s aim is to build a fun and interactive online shopping website where everyone can buy and sell in an open-yet-trusted environment. GVADO is equipped with diverse product categories like Fashion, Electronics, Groceries, Health & Beauty, Kids & Baby, Leisure & Sports, Home & Living and Books & Services including deal offerings like E-vouchers.

HELP! How to buy things at Gvado's online?

Here's a quick & simple guide of steps from sign up to make payment.

1. Register an account as a user at Register Here
2. Verified your account.
3. Start Shopping.
4. Add the desire item(s) into cart
5. Check the cart item quantity
6. Proceed to Check Out
7. Fill up shipping information or Add new address.
8. Apply if ANY promotion/voucher code OR G-Points
9. Select the payment method
10. Comfirm Order.
11. Make payment
12. Order is created with Order ID provided
13. Received Order Confirmation via Email
Will I receive any order confirmation after placing an order?

An order confirmation with the order summary will be sent to you via Email after you have placed your order with a successful transaction.

How do I know if my cancellation request was accepted?

After submitting the online cancellation form, you will see a message states: “Your cancellation was successful”. This indicates you have successful sent your cancellation request to Gvado. Gvado will process your request within 5 to 7 working day upon receiving the request.

Customer services will sending the email/SMS/Whatsapp to request bank detail for cancellation refund purpose

Once payment is released. Your will receive the bank's payment receipt

Any cancellation enquiry, you may drop the email to help@gvado.com