How can I check the status of my order(s)?
Please check in "My Order". After your order is shipped, your order status will be changed from "To Ship" to "To Receive". You will be received email with a courier company tracking number attached. Once receive your order, you may change the status to completed.
How to cancel a paid order?
Only allow to cancel if order status is state as "To Ship".
If “To Receive” status, you are not allow. Because,
- Packed & ready to be collected by courier
- On the way to your place
How to change address for a paid order?
Only allow to change the shipping address if order status is "To Ship". Kindly send the change address request to help@gvado.com.
Else you may cancel the order and purchase again if "To ship" status.
What will I get back after returning the item(s) or order item is out of stock?
We will do refund to your G-Wallet. If you wish to request refund to your bank account, kindly send refund request to help@gvado.com
What can I do if I fail to checkout due to an item being out of stock?
You have to remove the out of stock items from your cart before proceeding to check out.
Why is my order cancelled?
Gvado reserves the right to cancel or modify any order if a customer’s purchase behaviour is seen to be suspicious or potentially fraudulent. If you have an enquiries, kindly contact our Customer Service via help@gvado.my.
If you have an enquiries, kindly contact our Customer Service via help@gvado.my.
Why is the item in my shopping cart out of stock?
Gvado will not guarantee the availability of items until the checkout process is completed with payment.
When will I receive my purchase?